1. Introduction
At G4SKRLNS, we are committed to ensuring your satisfaction with our sleep improvement services, courses, and products. This Refund Policy outlines the conditions under which we offer refunds and the process for requesting them.
This policy applies to all purchases made through our website (g4skrlns.com), including digital content, online courses, coaching services, sleep assessments, and physical products.
By making a purchase from G4SKRLNS, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
2. Refund Eligibility for Digital Products and Online Courses
2.1 14-Day Satisfaction Guarantee
We offer a 14-day satisfaction guarantee for our digital products and online courses. If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date, subject to the following conditions:
- You have not completed more than 30% of the course content;
- You provide specific feedback about why the course did not meet your expectations;
- You have made a reasonable attempt to engage with the course materials.
2.2 Exclusions
The following digital products are not eligible for refunds:
- Individual digital resources or downloadable materials purchased separately from a course;
- Courses or products clearly marked as non-refundable at the time of purchase;
- Purchases made as part of a promotional bundle or at a heavily discounted rate (over 40% off the regular price).
3. Refund Eligibility for Coaching and Consultation Services
3.1 Cancellation Before Services Begin
If you need to cancel a scheduled coaching session or consultation:
- More than 48 hours notice: You will receive a full refund or the option to reschedule at no additional cost.
- 24-48 hours notice: You will receive a 50% refund or the option to reschedule with a 25% rescheduling fee.
- Less than 24 hours notice: No refund will be provided, but you may reschedule once with a 50% rescheduling fee.
3.2 Dissatisfaction with Services
If you are dissatisfied with a coaching session or consultation that has already taken place:
- You must notify us within 7 days of the session.
- We will first attempt to address your concerns and may offer an additional session with a different coach or specialist.
- If we cannot resolve your concerns, we may offer a partial or full refund at our discretion, based on the nature of the issue.
3.3 Package Programs
For multi-session coaching packages or sleep improvement programs:
- If you wish to cancel after completing some sessions, we will calculate the value of the completed sessions at the non-package rate and refund the remainder, less a 15% administrative fee.
- No refunds will be issued after 50% of the package sessions have been completed.
4. Refund Eligibility for Physical Products
4.1 Standard Return Period
For physical products (such as sleep gadgets, devices, or accessories):
- You may return items within 30 days of delivery for a full refund of the purchase price (excluding shipping costs).
- Products must be returned in their original packaging, in new or unused condition, with all accessories and documentation.
- You are responsible for return shipping costs unless the item was defective or we made an error in shipping.
4.2 Defective or Damaged Products
If you receive a defective or damaged product:
- Contact us within 7 days of receiving the product.
- Provide photos of the damage or a description of the defect.
- We will arrange for a replacement or refund, including reimbursement of return shipping costs.
4.3 Exclusions
The following items are not eligible for return or refund:
- Products with removed or damaged hygiene seals;
- Personalized or custom-made items;
- Products clearly marked as final sale or non-returnable;
- Products that show signs of use or damage caused by the customer.
5. Subscription Services
5.1 Cancellation of Subscriptions
For subscription-based services:
- You may cancel your subscription at any time through your account settings or by contacting our customer support team.
- Cancellation will take effect at the end of your current billing period.
- No partial refunds are provided for the unused portion of the current billing period.
5.2 Refunds for Subscription Charges
We may issue refunds for subscription charges in the following circumstances:
- You were charged after requesting cancellation (refund of the incorrect charge);
- You experienced a significant, documented technical issue that prevented access to the subscription services for more than 3 consecutive days;
- The service was significantly changed or reduced during your billing period without prior notice.
6. How to Request a Refund
6.1 Refund Request Process
To request a refund, please follow these steps:
- Contact our customer support team at refunds@g4skrlns.com or call +440787369000.
- Provide your order number, the date of purchase, and the specific items for which you are requesting a refund.
- Explain the reason for your refund request in detail.
- If returning a physical product, wait for return instructions before shipping the item back.
6.2 Required Information
Please include the following information in your refund request:
- Your full name and email address used for the purchase;
- Order number or transaction ID;
- Product/service name and purchase date;
- Reason for the refund request;
- Any relevant screenshots or documentation supporting your request.
7. Refund Processing
7.1 Processing Timeline
Once your refund request is approved:
- Digital product refunds will be processed within 5-7 business days.
- Physical product refunds will be processed within 10-14 business days after we receive the returned item.
- Service refunds will be processed within 5-7 business days.
7.2 Refund Method
Refunds will be issued using the same payment method used for the original purchase whenever possible:
- Credit/debit card refunds typically appear on your statement within 5-10 business days, depending on your card issuer.
- PayPal refunds are usually processed within 1-3 business days.
- Other payment methods may have different processing times.
If the original payment method is no longer available, we will work with you to determine an alternative refund method.
8. Special Circumstances
8.1 Promotional or Discounted Purchases
Products or services purchased with a promotional discount or coupon may be subject to modified refund terms, which will be clearly communicated at the time of purchase.
8.2 Gift Purchases
For items purchased as gifts:
- Refunds will be issued to the original purchaser, not the gift recipient.
- Gift recipients seeking a refund must coordinate with the original purchaser.
- We may offer store credit as an alternative in gift purchase situations.
8.3 Force Majeure
In cases where service delivery is prevented due to circumstances beyond our control (natural disasters, unexpected illness of key personnel, etc.), we will offer rescheduling options or appropriate refunds based on the specific situation.
9. Exceptions and Discretionary Refunds
G4SKRLNS reserves the right to consider refund requests that fall outside the standard policy on a case-by-case basis. Factors we may consider include:
- Customer's purchase history and relationship with G4SKRLNS;
- Extenuating personal circumstances (with appropriate documentation);
- Technical issues or service delivery problems on our end;
- Other factors that may warrant an exception to our standard policy.
Please note that any exceptions made are at our sole discretion and do not constitute a change to this policy or set a precedent for future refund requests.
10. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. The policy that was in effect at the time of your purchase will apply to your refund request.
We encourage you to review this policy periodically for any changes. Your continued use of our Services after the posting of changes constitutes your acceptance of such changes.
11. Contact Information
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:
G4SKRLNS Customer Support
5 King Ramp, Rubyburgh, L15 6UE
United Kingdom
Email: refunds@g4skrlns.com
Phone: +440787369000
Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM GMT.
